Setting it up (products, plans, windows)
In one sentence
Build your subscription offering from the ground up: define products, bundle them into plans with a schedule, set your delivery windows, and configure settings like reminder and cutoff times.
The hierarchy
Step by step
Create your products
Under Subscriptions → Plans (or the products area), add each deliverable item with a name and price — e.g. 1 L Milk – ₹60, 500 g Curd – ₹40.
Build a plan
Bundle products into a plan and give it a schedule:
| Schedule | Delivers on |
|---|---|
| Daily | Every day |
| Weekdays | Monday–Friday |
| Custom | Only the days you pick |
Set delivery windows
Define the time windows you deliver in (e.g. 6–8 a.m., 5–7 p.m.). Customers pick a window when they subscribe.
Configure settings
In Subscriptions → Settings, set the important times and fees:
- Reminder time — when the daily “delivery coming” WhatsApp reminder is sent.
- Cutoff time — the deadline after which a day’s delivery is locked (can’t be skipped).
- Fees — any delivery charge.
- Templates — the WhatsApp messages used for reminders and alerts.
- Storefront — your public page’s handle and branding (see storefront).
- Autopay — connect Razorpay for automatic top-ups.
Reminder time and cutoff time are the two settings that shape the customer’s daily experience. The reminder says “milk’s coming — skip if you like”; the cutoff is the moment after which today’s delivery is fixed and the wallet is charged. More in the delivery cycle.
Set the cutoff to give your delivery team enough lead time. If your rounds leave at 6 a.m., a 9 p.m. cutoff the night before means the list is final and paid before anyone loads the van.
How this connects
- Reminder/cutoff times drive the delivery cycle.
- Times use your workspace timezone.
- Once set up, customers sign up via your storefront.
Next: see it from the customer’s side — how a customer subscribes →.