How a customer subscribes
In one sentence
You share a link (or QR code) to your storefront; the customer picks a plan and delivery days, verifies their phone with a one-time code, tops up their wallet, and they’re subscribed — all self-service.
The customer’s journey
Step by step (what they see)
- Open the storefront. You share it as a link or a printed QR code (on a flyer, package, or shopfront).
- Choose a plan and their delivery window and days.
- Verify their phone number with a one-time passcode (OTP) — this confirms it’s really them and that WhatsApp reminders will reach them.
- Top up the wallet to cover upcoming deliveries (or set up autopay).
- Done — the subscription is Active, and reminders start on WhatsApp.
The OTP step matters: it ties the subscription to a real, reachable WhatsApp number. From then on, every reminder, skip confirmation, and low-balance alert goes to that number.
No app, no account, no calls
The beauty of this model: the customer never installs anything or creates a password. The storefront + WhatsApp is the whole experience. They manage everything — skip a day, pause, top up — from the reminders and their storefront link.
Put a QR code wherever customers already are: on the milk crate, the shop door, the delivery bag. A five-second scan turns a one-time buyer into a recurring subscriber.
How this connects
- The page they use is your storefront.
- After subscribing, their days run as delivery cycles.
- Payment flows into their wallet.
Next: what happens each delivery day — the delivery cycle →.